Return & Refund Policy
Effective Date: 2026
At PremiaGlow, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may contact us to request a return or replacement.
1. Eligibility for Return
A return or replacement request may be accepted if:
• You received the wrong product.
• The product arrived damaged or defective.
• The product is missing from your order.
• The product has a significant issue that existed before delivery.
2. Return Request Period
Customers should contact PremiaGlow within 48 hours of receiving the order if there is any issue with the product.
Please provide your order number, product details, and clear photos or videos showing the issue.
3. Products That Cannot Be Returned
For hygiene, safety, and product-quality reasons, opened or used beauty and personal-care products may not be eligible for return unless the product is defective, damaged, or incorrectly delivered.
Products damaged after delivery due to misuse, improper storage, or normal use may not be eligible for return.
4. Return Process
If your return request is approved, we will provide instructions for returning the product.
Customers should not send products back without contacting us first.
5. Refund
If a refund is approved, the refund amount and method will depend on the payment method used for the order and the circumstances of the return.
For Cash on Delivery orders, refund arrangements may require additional information from the customer.
6. Replacement
Where applicable, PremiaGlow may offer a replacement product instead of a refund, depending on product availability.
7. Delivery Charges
Return or replacement delivery charges may vary depending on the reason for the return. If the issue was caused by an incorrect, damaged, or defective product supplied by us, PremiaGlow may cover the applicable return or replacement delivery cost.
8. Order Cancellation
Customers may request order cancellation before the order is dispatched. Once an order has been shipped, cancellation may not be possible.
9. Contact Us
For any return, replacement, or refund request, please contact PremiaGlow through the contact information provided on our website.
PremiaGlow
Website: premiaglow.com
© 2026 PremiaGlow. All Rights Reserved.